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ADTRAN NetVanta UC Notification Server
Unified Communications Unified Communications

ADTRAN NetVanta UC Notification Server

Overview:

Notifications can be triggered manually, or configured to run automatically based on a preset schedule or event. The Notification Server is capable of determining whether a call is answered by a live person, an automated answering device or fax machine, and follow a pre-configured action or rule (leave a specific message, send a fax, transfer call). Once a call is answered by a live person, the notification specific information is played, and the person can be provided options to confirm receipt, cancel appointments, or transfer to a live person.

NetVanta UC Notification Server can integrate with many different types of business process applications (Practice Management Systems, Electronic Medical/Health Record Systems, CRM Systems), as well as ODBC compliant Databases (SQL Server, Access, MySQL, XLS files, and others) or CSV text files.

Applications:


Healthcare Education
  • Appointment Reminders
  • Medical Follow-up or Check up Reminders
  • Health and Medical Alerts
  • Health Warnings
  • Emergency Notifications
  • Lab Results
  • Substitute Teacher Locator
  • School Closure and Scheduling Notifications
  • Emergency Alert Notifications
  • Policy Reminders
  • Campus Violence Notifications
  • PTA/PTO Meeting Reminders
  • Absentee Notifications
Finance Government
  • Processing Updates
  • Appointment Reminders
  • Loan Status
  • Payment Reminders
  • Account Balance Status (Outstanding Payment)
  • Account Activity Status (Irregular Activity)
  • Severe Weather Alerts and Warnings
  • Missing Children Alerts
  • Health and Medical Alerts
  • Community Bulletins and Notifications
  • Crime Watch
  • Police and Fire Notifications
  • Volunteer Mobilization
  • Public Safety Alerts and Warnings
  • Service Outage Notification
Retail  Automotive
  • Inventory Status
  • Orders and Shipment Status
  • Product Recalls
  • Automotive appointment reminders


Popular NetVanta Unified Communications Notification Server Applications:

Appointment Reminders
  • Appointment Reminders
  • Medical Follow-up or Check up Reminders
  • Health and Medical Alerts
  • Health Warnings
  • Emergency Notifications
  • Lab Results

School Notifications

  • School closing information
  • Cancelled or scheduled changes in classes
  • Campus violence
  • PTA/PTO meeting reminders
  • Early dismissal reminders
  • Policy reminders
  • Absentee notifications

Emergency and Alert Messaging and Notifications

  • Severe weather alerts and warnings
  • Police and Fire messages
  • Missing children alerts
  • Volunteer mobilization
  • Health and medical alerts
  • Public Safety alerts and warnings
  • Community notifications
  • Product Recalls
  • Service outage notification
  • Crime in the Area
 Campaigns, Marketing, Sales Calls and Company information
  • Webinars
  • Robo Calling
  • Events

Status of Services

  • Lab results
  • Orders
  • Shipments
  • Repair Status
  • Product Recalls
  • Service Personnel ETA
  • Inventory Status
  • Flight schedule changes
  • Account Balance Status (Outstanding Payment)
  • Loan Status
  • Irregular Account activity

Features:

  • Provide customized messaging to large audiences by:
    • Automating outbound notification calls
    • Sending email notifications
  • Deploy up to 200 simultaneous notification calls (dependant on equipment and licensing)
  • Manual or automatic (scheduled or event triggered)
  • Password protect outbound messages and announcements
  • Integrates with:
    • Various business process applications
    • ODBC compliant databases
    • CSV text files
  • Manual or automatic retrieval or selection of contact information for notifications
  • Customization of notification "jobs" based on pre-configured criteria and filters:
    • Number of days in advance of date
    • Number of call attempts per phone number (up to five phone numbers)
    • Retry intervals
    • Notification types (reminders, alerts, events, campaigns, etc)
    • Locations, procedures, resources and/or personnel for which notification calls should or should not be made
  • Configurable "time of day" during which notification calls should or should not be made
  • Use text-to-speech to read text data during notification calls
  • Ability to:
    • Use built-in Inbound IVR to record notification messages and initiate notifications or campaigns via touch-tone telephone
    • Display Caller ID of organization sending notifications
    • Detect automated answering device and take predefined action (leave message, call next number, transfer, etc)
    • Detect fax machine and take predefined action (send fax, call next number, transfer, etc)
    • Update databases or business process applications with data from the notification results
  • Provide recipients of notification calls with the options to:
    • Accept /decline
    • Confirm receipt and/or their intention to attend
    • Transfer to a live attendant for tasks such as rescheduling
  • Detail logging of notification results: invalid or busy number, not answered, answered by person or machine, answered by fax, and option selected by recipient (confirmed, declined, transfer)
  • Multiple options for receiving and reviewing notification results: via automatic email with attachment, within the UCNS Client applicatio

Specifications:


NetVanta UC Notification Server Specifications
Integration Options
  • Integration to any ODBC Compliant Database:
    • SQL Server (2000, 2005, 2008)
    • MySQL
    • Oracle
    • Access
    • XLS files
    • Others
  • HL7 Interfaces to most EMR, EHR and Practice Management Systems
  • Integration to many popular CRM and ERP Systems
  • Use of data exported to CSV, TAB or Fixed Length Text Files
  • ODBC Database Capabilities include:
    • Retrieve, update, add, delete data
    • Retrieved results navigation (move to first, last, next and previous rows)
    • Dial for data–similar to dial-by-name
    • Multimedia–voice, fax and text-to-speech support
    • Data types–audio, date, day of week, day of year, fax, logical, number, phone number, text, time of day, time range
Out Dial Service Creation Environment Features
  • Drag-and-drop visual service editor
  • Answering Machine Detection
  • Text-to-Speech
  • Dial-by-name or extension
  • Time-of-day/day-of-week schedules
  • Local user time zone support
  • 42 drag-and-drop service elements
  • 16 basic elements
  • 19 advanced elements
  • 7 database elements
  • 27 elements include embedded database integration
  • 23 built-in variables for date, time, parsed calling and called party numbers, names, matched contact name, unique identifier generation, etc.
Speech Engine
  • Use Text To Speech to read the following text data over the telephone:
    • Names
    • Dates and Time
    • Numbers
    • Monetary amounts
    • Special Messages
    • Addresses
    • URLs
    • Database query results
  • Ability to customize Text-to-Speech playback
Server Configuration
  • Hardware (minimum)
    • CPU: Intel Pentium Dual-Core (E2140)
    • RAM:
      • 2GB
      • 4GB (Windows Small Business Server 2003)
      • 6GB (Windows Small Business Server 2008)
    • Hard Drive: 80GB (usable space)–7,200 RPM
  • Supported Operating Systems
    • Windows Small Business Server 2008
    • Windows Essential Business Server 2008
    • Windows Server 2008
    • Windows Server 2003
    • Windows Small Business Server 2003
    • Windows XP Professional
  • Network Card minimum: 100 Mbps
  • Peripherals
    • Mouse
    • Keyboard
    • Monitor (opt.)
    • CD ROM

Documentation:

Download the ADTRAN NetVanta UC Notification Server Datasheet (PDF).