ADTRAN NetVanta Business Application Server
Communications Server for Tailored Business Processes

Overview:

As a member of the NetVanta Unified Communications (UC) family, the NetVanta Business Application Server allows for customization of your UC solution to meet unique business communications needs. This software- only package provides a Windows-based service creation environment to build tailored communications-enabled applications that drive workforce automation, increase productivity and improve organization responsiveness. 

Service Creation Environment 

NetVanta Business Application Server includes a powerful non-programmatic, visual dragand- drop service creation environment. The environment allows you to quickly and easily create powerful database enabled targeted applications. These new communication services can be created for auto-attendants, call screening and re-direction, overhead paging, conferencing, inbound IVR and outbound calling processes.

Database Integration

With the use of an ODBC-compliant database or the built-in tables, you can quickly and easily build customized communications enabled business processes using your existing communications system. Powerful, yet easy to use building blocks such as dial-for-data, retrieve, update, add or delete data enables custom development to address communications enablement of business processes within virtually any market.

Interactive Voice Response (IVR) 

IVR allows users to interact with a business' internal information systems. The NetVanta Business Application Server supports both inbound and outbound IVR functionality. The use of IVR, in conjunction with the ODBC integration, allows customers to access a company's database via a telephone touchtone keypad. This powerful combination enables endless business process automation possibilities, from inbound customer support hot lines, to automated outbound notifications that scale to handle large call volumes.

Text-to-speech Engine 

IVR allows a UC system to detect audio activity and keyboard inputs with text-to-speech conversion. This enables the system to "Speak Out" both static text and text retrieved from databases for auto-attendant and IVR applications.

Auto-attendant

NetVanta Business Application Server provides the ability to create multiple auto-attendants using its award winning drag-and-drop, database-enabled, graphical service creation environment.

Conference Server

The optional meet-me conference bridge capability for the NetVanta Business Application Server allows for multiple simultaneous audio conferences, each having a unique fourdigit conference ID. Each conference can be controlled separately with features like mute all for large one-way calls, close conference to any new entrants once the call has started, and report on the number of participants while still on the call.

Paging Server 

The paging server allows live paging, record and review paging, and paging using pre-recorded announcements. Custom paging services can also be quickly and easily created using the software's ODBC enabled drag-and-drop visual service creation environment, allowing pages to be saved to and retrieved from databases. Paging groups can be established to allow pages to be played over overhead speakers in precise locations, broadcast-enabled IP phone sets, and by using existing PBX or paging system paging groups. Employees simply dial a code or use a speed dial from any handset to initiate a page.

Fax Server

NetVanta Business Application Server includes a built-in fax server that allows you to send and receive faxes in your communications services. Faxes can be transmitted from and stored into ODBC databases and built-in tables, allowing you to create powerful custom fax services or add fax capabilities into your IVR, outcall, and auto-attendant services.

eMail 

NetVanta Business Application Server can send emails with created "on the fly text"/ attachment content and destinations in your communications services. Faxes, images, and audio in databases or acquired in a communications service can be attached to emails with customized subjects text and destinations, allowing flexible email to be created on the fly. The server's email features allow you to create powerful custom email services or add email capabilities into your IVR, outcall, and auto-attendant services.